Got a question and you don't see an answer, please feel free to reach out on my contact page!
Why does it take so long to receive a custom tumbler or mug?
I am currently working full time so the time frame depends on my job schedule. Some tumblers will ship out prior to the 4 week timeframe, but there is no guarantee. Rush orders are an extra $10, however, it will still follow a 2 week time frame to allow for resin curing. Not all items will have a rush option.
What is your refund policy?
For custom orders, mugs, and tumblers, there are no refunds. Most items are made to order.
How can I get my tumbler featured on TikTok or Instagram?
Just let me know in your order what your IG or TT handle is! I will be glad to post it.
What is an adoptable tumbler?
An adoptable tumbler is a tumbler that doesn't meet my expectations to be sold and is imperfect in some way that is greater than a normal handmade imperfection. I will discount the tumbler at least $4.
Why don't you take color up to the top on a mug or wine tumbler?
Alcohol ink is toxic and mugs have a tendency to chip over time. I choose to not take it to the top just in case of chipping and hope to prevent you from accidently ingesting the ink. Plus I like the look.
Will you make me a tumbler with a sports logo, movie references, etc?
Regrettably, I won't. I know that many other tumbler makers will do it, however I am choosing to protect my shop and myself by not making tumblers that would violate copywrite laws.